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Cancellation and Refund Policy

Cancellation and Return Conditions

1. General Information

1.1 If you place an order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales contract presented to you.

1.2 Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable laws regarding the sale and delivery of the service they purchased.

2. If the Purchased Amount Is Not Paid

If the buyer does not pay the purchased service fee or cancels it in the bank records, the seller's obligation to deliver the service ends.

3. Purchases Made with Unauthorized Use of a Credit Card

After the service is delivered, if it is determined that the credit card used for payment by the buyer was unjustly used by unauthorized persons and the sold service fee is not paid to the Seller by the relevant bank or financial institution, the ongoing and related services being used by the Buyer are stopped.

4. If the Service Cannot Be Delivered on Time Due to Unforeseen Reasons

If force majeure events beyond the Seller's control occur and the service cannot be delivered on time, the situation will be notified to the Buyer. The Buyer can request the cancellation of the order, the replacement of the service with a similar one, or the postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, this fee will be refunded in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product/service fee will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer it to the Buyer's account.

5. Right of Withdrawal

5.1 The Buyer cannot exercise the right of withdrawal in service contracts where the performance of the service has begun with the consent of the consumer before the expiry of the withdrawal period, and accepts that the right of withdrawal will be void if the service has been availed of within the withdrawal period. In purchases of services such as doping, advertisement, and packages offered with different types of advertising doping; if the Buyer has started using the Service; cannot use the right of withdrawal, cannot request a refund for the remaining publication period.

5.2 If the Buyer has not started using the Service; he/she has the right to withdraw from the Contract without providing any reason and without paying any penalty, within fourteen days from the day the Contract was established. The Buyer is obliged to notify the intention to exercise the right of withdrawal by filling out the contact form on the site within the mentioned period. The Service Provider will refund the payments made to him within fourteen days following the receipt of the related notification.

5.3 If the Buyer is in a position to exercise the right of withdrawal, he/she should submit his/her request through the contact form on the site.

6. Return Conditions

The Seller is obliged to return the total amount and the documents that put the Buyer under debt within a maximum of 10 days after receiving the withdrawal notification.

7. Default Situation and Legal Consequences

If the BUYER defaults on the payment transactions made with a credit card, he/she agrees, declares, and undertakes to pay interest within the framework of the credit card agreement made with the cardholder bank and will be liable towards the bank. In this case, the relevant bank may resort to legal proceedings; can demand the arising expenses and attorney fees from the BUYER and in any case, if the BUYER defaults on his/her debt, the BUYER agrees to compensate for the damages and losses suffered by the SELLER due to the delayed performance of the debt.

8. Payment

You can benefit from the online single payment option for all your credit cards on our site. The amount will be withdrawn from your credit card at the end of your order in your online payments."